Majira Wilds® Returns, Exchanges & Store Credit Policy

Last updated: October 2026
Shipping & returns available within the United States only

At Majira Wilds®, every piece is intentionally crafted, thoughtfully sourced, and often one-of-a-kind. We want you to love what you bring home. If something isn't right, we offer store credit so you can choose the piece that feels aligned with your home, your season, and your spirit.

By placing an order, you agree to the policy below.

1. Store Credit, Not Refunds

We do not offer refunds. Approved returns are issued as store credit for the original purchase price of the item, excluding shipping.

Store credit can be used toward a different item, color, scent, or anything else available at majirawilds.com. Because we are a small brand with limited quantities, we cannot hold items while a return is in process.

2. Return Window: 14 Days

Eligible items must be returned within 14 days of delivery. To qualify, your item must be:

• Unused, unworn, and unopened (where applicable)
• In its original packaging, free of marks, folds, or scent exposure
• Accompanied by your order number or proof of purchase

Items that don't meet these criteria may receive partial credit or be declined and returned to you at your cost.

3. How to Start a Return

Email hello@majirawilds.com with your order number, the item(s) you'd like to return, and the reason. We'll reply with a return authorization and instructions. Items sent back without prior approval will not be accepted.

Ship approved returns to:

Majira Wilds® Returns 5829 Campbellton Rd. Suite 104-300 Atlanta, GA 30331

Once we receive and inspect your return, we'll email your store credit. If you haven't heard from us within 7 business days of your return being delivered to us, please reach out at hello@majirawilds.com.

4. Return Shipping

You are responsible for return shipping costs, and original shipping charges are not credited. We recommend a trackable, insured shipping method, as we are not responsible for returns lost or damaged in transit.

If the error is ours (a damaged or incorrect item), we'll cover return shipping. See Section 7.

5. Final Sale Items

Many of our pieces bloom only once. The following are final sale and cannot be returned for store credit, except for confirmed damage or error on arrival (Section 7):

• One-of-a-kind arrangements and botanical art
• Custom commissions and made-to-order pieces
• Eco-printed fabric pieces that are custom-dyed or customized
• Items labeled Final Sale, One-of-a-Kind, or Custom
• Samples and prototype pieces
• Sale and clearance items, and items purchased with a Final Sale promo code
• Gift cards and store credit
• Workshop tickets, studio RSVPs, and event-based experiences (unless canceled by us)
• Giving Blooms by Majira Wilds® sponsorships, donation-based items, and sponsored pieces. These fund community givebacks, and donations are not refundable.

6. Rooted Aromatics™ & Personal Care

Because these products are used on the body or in your home and are crafted with sensitive aromatics, all Rooted Aromatics™ and personal care items are final sale. This includes mists and sprays, wellness rollers, candles, diffusers, and smudge sets (including sage and palo santo).

These items cannot be returned or exchanged for store credit, except for confirmed damage or error on arrival (Section 7). If a scent sensitivity or reaction occurs, discontinue use and contact us. We will always work with you toward a resolution.

Please store all aromatics away from heat, children, and pets.

7. Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@majirawilds.com with:

• Your order number
• Photos of the item, all packaging, and the shipping box
• A brief description of the issue

After review, we'll make it right with a replacement, repair, or store credit. If a replacement isn't possible, we may issue a refund to your original payment method at our discretion. Please keep all packaging until the issue is resolved, as carriers may require it for claims.

After 7 days from delivery, we are unable to take responsibility for damage or errors.

8. Wedding & Custom Commissions

Wedding services, B2B orders, and custom commissions are governed by the terms of your signed agreement, including its retainer, payment, and cancellation terms. This policy does not apply to those orders.

9. U.S. Only & Policy Updates

Majira Wilds® ships within the United States only, and we do not accept returns sent from outside the U.S.

We may update this policy at any time. Changes apply to orders placed after the update date.

For questions or pre-purchase guidance, we welcome you to reach out at hello@majirawilds.com. We're here to help you choose the piece that's right for you.